FAQ



Can I book a holiday home now?

During Covid-19 we would like to welcome you in one of our holiday homes in Europe in a safe way.

When you book a holiday home, our regular cancellation conditions apply. Because of COVID-19 we have made the cancellation conditions as flexible as possible for you as traveler.

These cancellation conditions can be found here


Is a prepayment required?

If you book more than 8 weeks before arrival, the following payment terms apply:

  • When booking you pay 20% of the entire travel sum
  • At the latest 8 weeks before arrival, you pay the remaining 80% of the entire travel sum + the other costs such as the damage insurance

If you book less than 8 weeks before arrival, you pay the full travel sum immediately.

More information about this can be found under the heading “Payment and cancellation”.


Can I cancel my booking shortly in advance?

Due to Covid-19, we have created flexible cancellation policies.

You can cancel your holiday at any, time free of charge, up to 30 days before arrival & without any special reason being required. In this case, we will refunded the full amount paid at all times.


Cancellation in connection with COVID-19?

When the travel advice for your destination is on code YELLOW, your holiday can take place as usual. The destinations with a yellow travel advice comply with the European health measures so your holiday can continue and therefore cannot be canceled free of charge. If you have any questions about this, please contact your local rental experts who will be happy to talk to you and provide your with additional information about the situation on site.

  • Is the travel advice for your travel destination on ORANGE or RED?
  • With code ORANGE, we will look together with you at the possibilities to register the holiday home at a different time or to find an alternative holiday home (free of charge).

    Are you uncertain about whether the country of destination will go to code Orange? We have a flexible cancellation policy where you get a full refund up to 30 days before arrival. Read the cancellation conditions here.

  • If there is an entry ban at the destination or from the country of departure (code RED), the holiday cannot continue. In this case, we will cancel your holiday free of charge and you will receive a voucher or money back.

Will I get my money back if I cancel?

Due to Covid-19, we make use of flexible payment terms.

You can cancel your holiday at any time free of charge up to 30 days before arrival, without any special reason being required. You will then also receive a refund of the amount paid ten times.


What are the practical conditions for me to know during COVID-19?

We currently work with adjusted payment terms so that your stay in advance also runs smoothly.

You can cancel the stay free of charge up to 30 days before arrival and the entire amount paid will be refunded to your account. The money that you already paid will be fully refunded.

  • With code ORANGE, we will work with you to look at the possibilities to record the holiday home at a different time or to find an alternative holiday home (free of charge). The General Cancellation Conditions apply to this.
  • If there is an entry ban at the destination or from the country of departure (code RED), the holiday cannot continue. We will then look together for an alternative holiday home in another country and rebook the holiday free of charge. If this is not desired, we look at the possibilities to postpone the holiday. However, our General cancellation conditions apply at all times.

How can I book a holiday home?

With a few clicks of a button, your dream vacation is set. Pack your suitcases and it's time for vacation!

The availability of a holiday home can be found at all times in the presentation of the relevant house on our website. When you click on the + info icon, the website presentation opens in its entirety.

Then enter the desired period in the “From to” bar to open the calendar of the house. All green blocks are still available and you can record your holiday by clicking the correct dates.


Can I book a holiday home for a longer period?

A holiday home can be rented for a consecutive period of a maximum of 6 months. You can rent a holiday home per day, with a minimum stay, based on the prices and details as mentioned in the online presentation.


Where can I find my booking?

The booking made can be found in “My account”. To log in, simply enter the corresponding reservation number or by logging in with email address and password. All information about the holiday home, such as what exactly is available, is described here. In addition, the payment terms and other conditions can always be found in the account.


Can I adjust my booking in the meantime?

After booking a holiday home you can log in to the website with your details. For example, do you want to stay in the holiday home a little longer and is it still available? Then you can! Extend your stay in a few clicks in the reservation overview.


Where can I find the address of my holiday home?

You will receive the address of the holiday home on the travel voucher after full payment. Due to privacy laws, we are not allowed to release private data before the booking has been made.


What does a contactless stay mean?

Would you like to go on holiday in peace with plenty of space and privacy? A carefree holiday booking is our central focus!

You can book the ideal holiday home online at your leisure while enjoying a delicious cup of coffee. You and your travel companions are only entitled to the holiday home. This means that no other guests stay in the holiday home.

In most holiday homes it is possible to enter the holiday home without contact. This is generally done through the use of a key safe. It may sound complicated, but it is self-explanatory and completely safe.

On the voucher you will receive a code with which the key safe on the outside of the house can be opened. You then use the key to enter the holiday home and place the key back after your stay. Very easy and completely corona-proof!


What are the arrival and departure times?

In principle, standard arrival and departure times apply to all our homes. The standard arrival time is 4:00 PM and departure time at 10:00 AM, unless stated otherwise at the presentation or if otherwise agreed.


Do I have to pay tourist tax?

It is mandatory to pay tourist tax to the home owner. We do our best to include all costs in the price. In a number of cases, this may still have to be paid on the spot. The amount that must be paid per person differs per municipality. The amount that applies to the holiday home is indicated under the heading 'Standard service'.


Are bedsheets and towels available?

Bed linen and towels are provided in all our holiday homes. Hygiene is of great importance and for this reason we have chosen to take care of this down to the last detail for every booking. This is provided by our local management party or by the home owner.


Is the house cleaned before & after my stay?

Cleaning is provided in all our holiday homes. Hygiene is our top priority and for this reason we have chosen to take care of this down to the last detail for every booking. This is provided by our local management party or by the home owner.


Do I have to pay a deposit?

It differs per holiday home whether a deposit must be paid. Here too we do our best to prevent loose payments. In some cases, a deposit is required in advance. This can be found in the overview at the house.

If a deposit is requested and you pay it with a credit card, the amount will only be reserved and not debited. As soon as the booking is successful, this amount will be released again.

It is also possible to choose to transfer the deposit amount. In this case, we strive to refund the amount within 7 days after departure.


Where can I find my account?

At the top right of our website is the heading “My account”. To log in, simply enter the reservation number or log in with your email address and password.


How do I create an account?

In principle it is not necessary to create an account. When you have made a booking you will receive a reservation number by email. With this reservation number you get access to all information about the trip.

It is also possible to create an account yourself. To do so, click on “My account”. Then it is indicated at the bottom of the login screen that you can create an account.


I have lost my password or can no longer log in; what now?

To log into my account, simply enter the reservation number. With this reservation number you get access to all information about the trip.

Do you still want to create a new password? To create a new password, click on “My account”. Then it is indicated at the bottom of the login screen that you can create an account.


What is included in the displayed prices?

Our approach is to keep prices as transparent as possible and therefore to include additional costs. This prevents ambiguity and it is basically not necessary to pay money on the spot.

But what's in it? The website price includes mandatory insurance, booking costs, bed linen, towels, final cleaning, tourist tax and heating costs. It happens that extra things are present at certain holiday homes, such as a high chair. If this is the case, it is described in the service overview on the website presentation.


Do the prices include VAT?

Yes. The prices on the website are amounts including VAT.


In what terms do I have to pay?

During the entire booking process on the website you can see at a glance what and when you pay. As soon as you make a final booking you will receive a confirmation by email. Always check it immediately. Did something go wrong? Please contact us immediately, we are happy to help. For direct contact, read the rules below.

If you book more than 8 weeks before arrival, the following payment terms apply:

  • When booking you pay 20% of the entire travel sum
  • At the latest 8 weeks before arrival, you pay the remaining 80% of the entire travel sum + the other costs such as the damage insurance

If you book less than 8 weeks before arrival, you pay the full travel sum immediately.


What are the cancellation conditions?

You can find the cancellation conditions in our General Conditions


What exactly does the compulsory home contents / liability insurance entail?

The contents and liability insurance are automatically taken out when making a reservation and is therefore mandatory. The insurance means that you are insured for damage up to € 2500. The costs for the insurance are standard € 25 per booking. We ensure a smooth settlement!


Where can I leave a review?

We recommend that you take a cancellation insurance. When you have a cancellation ensure on your holiday, we will act on code conditions.