Charmante Villa Imagine mit privatem Pool in Visnjan, Istrien, Kroatien

Višnjan - Villa

Thank you for your review and remarks, we will certainly consider them.
However, the essentials mentioned such as sugar, salt, a bottle of water, not enough toilet paper, and trash bags are not included in the accommodation price.
The villa is a self-catering property and toilet paper is provided for arrival, not throughout the stay, with trash bags. Regarding salt and sugar- many houses do not offer them because the owners consider the house needs to be empty from such things to allow the guests to purchase and have what they want. On the other hand, some owners do provide some sugar and salt but that depends on the owners' opinion of what the property should be prepared and what they consider hygienic. A bottle of water is not obligatory to leave. It is important to mention that none of the items mentioned were specified on the reservation and to avoid any misunderstanding it would have been great if youany other guests had asked whether these were provided.
Regarding the cleaning- we were with you at the check-in and have not found anything that would point to the house was not clean enough. Of course, one can notice a lot more by staying in the house. In such cases, we are at your disposal and additional cleaning could have been provided if we were aware of it. We always emphasize that we are at your disposal, give our cards with our address so you can even visit us at our agency anytime and report any issue. We ask guests to report issues within 24 hours upon arrival if we have missed seeing something.
Nevertheless, we hope you had a great holiday and enjoyed your stay at Villa Imagine.